Payment, Late Payment, Refund & Cancellation Policy
Effective Date: September 10, 2026
These Payment Terms and Conditions govern payments for services provided by Integrated Commercial Tech. Project-specific proposals, contracts or service agreements may contain additional or different terms. Where there is a conflict, the signed project agreement will control.
Payment Terms
Invoices
Invoices are issued according to the payment schedule established in the applicable proposal, contract or service agreement. Service work may be invoiced upon completion.
Payment Due Date
Payment is due according to the terms stated on the invoice or signed agreement. Unless otherwise specified, invoices are due within 30 days of the invoice date.
Deposits and Progress Payments
Projects may require deposits, equipment payments, progress payments or milestone payments before work proceeds. These requirements will be identified in the applicable proposal or agreement.
Accepted Payment Methods
Integrated Commercial Tech may accept payment by check, ACH/bank transfer, credit card or other approved payment methods.
Late Payment Policy
Invoices not paid by the stated due date may be considered past due.
Past-due balances may be subject to late charges or finance fees as permitted by applicable law and as stated in the applicable invoice, proposal or agreement.
Integrated Commercial Tech may suspend scheduling, equipment ordering, installation, programming, monitoring, support or other services while an account remains past due.
The customer remains responsible for amounts owed for work completed, equipment ordered and other authorized project expenses.
Equipment and Special-Order Materials
Equipment, custom materials and special-order products purchased specifically for a project may be non-refundable once ordered.
Restocking fees, shipping charges, manufacturer cancellation fees or other costs associated with returned or cancelled equipment may be the responsibility of the customer.
Any return is subject to manufacturer policies, product condition and prior approval from Integrated Commercial Tech.
Refund Policy
Payments for completed labor, consultation, programming, service calls or other completed services are generally non-refundable.
Refund requests involving prepaid work that has not yet been performed will be evaluated according to the applicable project agreement and any costs already incurred.
Approved refunds will be returned using an appropriate payment method after outstanding project obligations and applicable fees have been resolved.
Cancellation Policy
Customers requesting cancellation should provide written notice as soon as possible.
Cancellation does not eliminate responsibility for:
- Work already completed
- Equipment already purchased or ordered
- Custom or non-returnable materials
- Engineering, programming or design already performed
- Restocking, shipping or cancellation charges
- Other authorized costs incurred on behalf of the project
Projects governed by a signed agreement are subject to the cancellation and termination provisions contained in that agreement.
Service Agreements and Recurring Services
Recurring service, maintenance, monitoring, licensing, cloud services or subscription-based services may have separate billing and cancellation requirements.
Those terms will be stated in the applicable service agreement or subscription documentation.
Third-party manufacturer, software or cloud subscriptions may also be subject to the provider’s individual cancellation and refund policies.
Changes to Project Scope
Changes requested after a project has been approved may affect pricing, equipment requirements and scheduling.
Additional work or material outside the original scope may require written authorization, a change order or a revised proposal before work proceeds.
Modifications to This Policy
Integrated Commercial Tech may update this Payment Policy from time to time. Changes posted to this website do not retroactively modify the terms of an existing signed agreement unless agreed to in writing by the parties.
Contact
Questions regarding payment terms, invoices or this policy may be directed to:
Integrated Commercial Tech
2724 Wade Hampton Blvd
Greenville, SC 29615
Email: Info@IntegratedCommercialTech.com
Phone: (864) 580-3636